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We're about to write the best customer service resume, but think about this, first: You don’t want a customer service job. You want the best customer service job.

The one with great pay, benefits, fun co-workers, and fantastic hours. To get that job, you must create the best customer service representative resume there is. Because the path to getting hired leads through a stack of resumes that hits the ceiling.

Yours hides in there like a teen fan at a Justin Bieber concert. To stand out, your resume must shimmer as if lit by 40-million candlepower spotlights. Stay tuned, because we’re about to show you how to make that happen. This customer service representative ( CSR) guide will show you:. A customer service resume example better than 9 out of 10 other resumes. How to write a customer service resume that will land you more interviews. Tips and examples of how to put skills and achievements on a customer service resume.

How to describe your experience on a resume for a customer service representatives to get any job you want. Here's a sample resume for a customer service representative made using our resume builder.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you'll get tips and right vs. Wrong examples while writing your resume.

Customer Service Resume Example— One of our users, Nikos, had this to say: I used a nice template I found on Zety. My resume is now one page long, not three. With the same stuff. 1 What’s the Best Format for a Customer Service Resume? Why does layout matter for a good resume for a customer service representative? It’s human nature.

That hiring manager who guards that perfect job – we’ll call her Katie. She spends looking at each resume. That’s on average. Research shows she gives a lot more time to well-formatted resumes! Use a trusted layout like the reverse-chronological format to catch Katie’s eye. The reverse-chronological format shares your most recent accomplishments first.

Make use of white space, easy-to-read subheadings, and clear, legible fonts. To avoid the dreaded discard pile, save your customer service resume template as a PDF. That protects your beautiful layout as it makes the trip to Katie’s desktop. Want to make sure your resume will hook every recruiter and get you that interview? Get our free checklist and learn what makes a job-winning resume:.

Pro Tip: PDFs are best, but read the job description carefully to ensure the hiring manager doesn’t ban them. Some companies won’t accept a PDF resume.

If you need more information, you should also read: 1. 2 Contact Information Is Not as Basic as It Seems A cluttered CSR resume is a one-way ticket to the recycle bin. Take special care when adding contact information. Display it in a way that lets the examples of your excellent customer service skills and experience jump off the page.

You’ll need to include:. Your Name. An Updated Phone Number. A Professional Email Address Your mailing address is a bonus, but it isn’t always necessary. Make sure your contact info doesn’t overpower your experience and skills. Use margins or put it underneath the resume title. Example of contact details on a customer service rep resume.

3 How to Write a Resume Summary or Objective? Let’s take a closer look at this one.” We want that hiring manager to say the words above. Your customer service resume summary or objective can get you there.

What’s a resume summary? How is it different from a resume objective? A resume summary is like an ice cream menu, listing all the yummy flavors. It says, “This is who I am and why I’m perfect for the job.” Mmmm, ice cream. A resume objective is more like a checked-off bucket list. It says, “This is what I’ve done and why it makes me perfect for the job.” Which one should you use?

A customer service manager resume and an experienced customer service rep should have a resume summary. Below are resume summary examples for customer service. Right Engaging, patient, and tenacious customer service professional with 12+ years experience.

Seeking to use proven data input and telesales skills to grow customer loyalty for Excelsior Communications. Wrong Worked as a customer service representative for 12 years.

Handled phone calls and customer complaints daily. Our resume builder ( ) will give you tips and examples on how to write your resume professional summary section. Or any section for that matter. You can copy the examples to your resume, customize, and save a lot of time. Right Passionate, engaging, and attentive customer service specialist trained in conflict resolution and communication. Seeking to leverage interpersonal skills to build customer loyalty for Center Cable Systems. Wrong College graduate looking for a job as a customer service representative.

No experience yet but eager to learn. See the difference in the customer service agent resume objectives? Pro Tip: Write this section last. What you write here will be based on the other sections.

If you need more information, you should also read: 1. 4 How to Describe Your Customer Service Experience We need to make your customer service specialist resume experience section pop. Specifically, we need to make it pop for Katie, our all-important hiring manager. How can we do that? We’ll start by listing your most recent job. Each job will have a name, a date, and up to six responsibilities and accomplishments.

Sounds easy, right? But how do you know which details to include? Remember that a resume isn’t set in stone. Like a tool with various attachments, you’ll tailor it to fit each job. How to Describe Customer Service on a Resume by Choosing the Right Experience First, brainstorm a long list of your past duties and successes. Take your time. Store the list in a Google spreadsheet or another handy place.

Then mix and match your bullet points to meet each job description. See the customer service manager resume snippet below. It’s for a job posting that values customer loyalty. Customer service supervisor resume examples of experience. Right Customer Service Manager March 2012‒January 2017 On Point Electronics, New York. Led a team of 75 customer service representatives for On Point Electronics for five years.

Responsible for quality management. Increased customer retention by 38%. Raised customer experience phone survey ratings by 58%. Increased employee retention by 22%.

Wrong On Point Electronics, 2005 - 2010. Worked as customer service manager for a customer service call center. In charge of hiring and firing for a large company.

Handled many HR duties. Cut costs by 22%. In our professional customer service call center resume example above, we’re very specific. We alternate the duties with big wins.

Finally, we pick our bullet points to match the current job offer. How to Write a Customer Service Associate Resume With No Experience What about an for customer service jobs? If you don’t have any experience, how do you put customer service skills description on a resume? The good news is, almost everyone has some customer service experience.

The key is to show it in your resume. Take some time to brainstorm any kind of public interaction you’ve engaged in. Make a list, then pick the items that best fit the job description. Retail Customer Service Resume Example: Customer Service Rep June 2015‒February 2017 GAP, Winslow, Maine. Worked passionately in customer service in a high-volume retail store.

Completed the F.A.S.T. Customer service training class. Named employee of the month three times for high ratings from customers. Did you win accolades, complete training, or secure achievements? Pro Tip: Spend some time thinking about each job you’ve had. What aspects of it touched on strong customer service skills?

Add those to your customer service resume sample. If you need more information, you should also read: 1. 5 Is Your Education Section Underperforming? It Might Be Remember our hiring manager, Katie? She doesn’t really care about your education, right? It’s true that many customer service jobs don’t require education. That said, some do, and even those that don’t will often favor educated candidates.

Include:. College name and location. Years in school. Degree obtained. Experienced job hunters can simply list their school, degree, and dates.

For an entry-level customer service resume, play up details that match the job offer. Customer Service Representative Resume Example: 2013-2016 B.A. Middlesex Community College, Bedford, MA. Minor in public speaking.

Participated in the community outreach drive 2015-2016. Led a fundraiser for the local Green Team 2016.

Pro Tip: Let’s say you didn’t finish your college degree. You can still add your credits to your resume. Just add a line: “Obtained 90 credits toward a BA in Psychology.” If you need more information, you should also read.

6 How to Put Customer Service Skills on a Resume What is a customer service representative, and what skills is our friendly hiring manager looking for? That depends on the job opening, but we can help you narrow down the list. As in the other sections, spend half an hour or so brainstorming your skills. You’ll use just a few skills for every resume for customer service you write. Get ideas by looking at related job offers on LinkedIn, Monster, and other sites. You can also check out training sites like DaleCarnegie.com to get ideas. Chances are, you already have many customer service team member skills that will make your resume glow.

How to describe strong customer service skills. Right. Strong leadership and interpersonal skills. Solid communication skills.

Adept at complaint resolution. Exceptional telesales skills. Skilled in MS Office, Salesforce, MS PowerPoint. Wrong.

Leadership, interpersonal skills. MS Office, Salesforce. Complaint Resolution.

How to Pick the Best Keyword Skills Why use in your customer service skills list? To save time, our hiring manager uses software to search her stack of resumes for keywords.

The best way to know those keywords is to find them in the job description. What are customer service skills? Check out the list of keywords below that fit well on any resume for a customer service job.

Customer service resume examples of skills: 'Soft' Skills 'Hard' Skills Interpersonal Skills MS Office Leadership MS Excel Communication MS Word Complaint Resolution MS Power Point Cross Selling / Up Selling Time Management Building Customer Loyalty Zendesk Service Based Selling / Telesales Talkdesk The list above is far from comprehensive. Do some hunting to come up with more. Do you have any of the customer service skills above? Do you have other skills that would stand out on a resume?

Pro Tip: Save a big list of your skills, then choose the five or six that best fit each job opening. If you need more information, you should also read. 7 How to Add Other Sections for an Effective Resume “Holy cow, I need to hire this person.” Let’s go back to Katie again, our hiring manager. Our mission in life is to get her to say the words above when she looks at your excellent customer service resume. One big way to make that happen is to add eye-candy that you may have hidden in your history. That might mean on-the-job training or events you’ve attended. Let’s dust off our trusty brainstorming skills to bring these hidden treasures to light.

Maybe there’s some detail in your past you hardly notice. But to that hiring manager, it could be the road flare that makes your resume jump off her desk. Resume Examples for Customer Service Training and Awards:. Completed the Dale Carnegie “Attitudes for Service” training module. Completed the Dale Carnegie module, “Create Loyal Customers.”. Participated in a panel at the “Midwest Customer Service Summit,” 2015.

How to Make a Convincing Customer Service Representative Resume When we don’t have a lot of extra accomplishments, our resume can look, well. Try adding awards or trainings bestowed on your entire company or department. Resume Examples for Customer Service Training and Awards:. Completed Walmart’s internal customer service training program.

Part of the team that made Forbes’ “Top Ten Customer Service Teams” list. Scored an A+ on the “Give ‘em the Pickle” customer service quiz.

My department received the “Best in Store” award for customer service, 2015. Pro Tip: To beef up a flimsy resume, consider taking an online training class or two. You can finish most in two or three hours without leaving home. If you need more information, you should also read.

Right Interests and Passions. Volunteer at the local farmer’s market every Saturday. Help with public interaction at the annual 4H Club Charity Fair.

Play in a weekly local disc golf league with 30 great, fun people. Wrong Interests and Passions. I love my cat more than anything. I love taking long, solitary hikes. Playing video games. Pro Tip: If you have a special hobby that shows customer service muscle, add it. Especially include it if it fits the job description.

If you need more information, you should also read. 9 Advanced Tips for the Experienced Customer Service Resume What if you’ve got a ton of experience? How will your resume for customer service representatives differ from the norm? Mainly, you’ll have a richer experience section. You’ll have a more sophisticated skills section, and a more fleshed-out training and events section. You may even want to add a separate section for awards and accolades. This isn’t to say that each section will be longer.

You’ll just have more dazzle to pick from when you’re filling in each part. Maybe you have a long list of very impressive customer service accomplishments and skills. In that case, list each one only once.

Should You Ever Show an Impressive Fact More than Once on a Resume for CSRs? If you’ve got one really amazing accomplishment that outshines the others, you can show it twice. For example, let’s say you boosted customer retention 85%. Put your big, amazing accolade in the resume summary. Then show it again in the employment section. You might even add it a third time in an “Awards and Accolades” section.

If you have only one big accolade, consider adding it to the Achievements. Customer service resume examples of achievements. Right Achievements. Completed the Dale Carnegie “Coaching a Service Team” module. Keynote speaker at the Florida State Customer Service Summit, 2013.

Published an article on customer service tips in “Telesales Today.”. Received the Verizon Standout Player Award for excellence in customer service, 2014. Wrong Achievements. Received the Verizon Standout Player Award for excellence in customer service, 2014. When it Comes to an Experienced Resume for Customer Service Agents, Less is More Nobody wants to look at a pile of everything with a kitchen sink on top. When you’ve got a lot of experience, less is more. Especially when it comes to resume highlights.

Pick your five or six most impressive details for each section. Customer service resume examples of achievements. Right Achievements. Received the AT&T customer service hero Whitacre Award in 2012. Top 5% of all customer satisfaction survey results, 2007-2017 AT&T.

Customer service agent of the month 14 times since 2001. Wrong The “wrong” way here is burying the impressive kudos above in a thicket of unimportant chaff. Pro Tip: Do be careful about how you title subheadings to your customer service resume sample. If you're sure the company you're applying to uses ATS software, use simple, standard subheadings.

If you need more information, you should also read. 10 Here’s the Most Common Myth About Cover Letters Do you really need a cover letter? Shouldn’t your resume for customer service associates do the job on its own?

Maybe it should, but it doesn’t. Most employers still look for a cover letter with each application. For a customer service resume, keep the CSR cover letter short. Spotlight your most eye-popping achievements. This is your chance to catch that manager’s eye.

To make her say, “Let me slow down a bit and pay attention to this one.” Pro Tip: Make your customer service cover letter personal. Do this by using the job poster’s name. For bonus points, visit the company website and mention something you like about it.

I read your mission statement online and I love your company’s attitude toward customer loyalty. It’s refreshing that you focus on pride in the product first. Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write Here's what it may look like: See more templates and If you need more information, you should also read: 1. Key Takeaway Making a customer service representative resume that stands out is a real challenge. Following a few key guidelines can ensure you stop that hiring manager in her tracks:. Make it eye-friendly.

Pick a trusted layout like the reverse-chronological format. Use white space, margins, and legible fonts. Brainstorm long lists of accomplishments and duties. For each job in your history, cherry-pick the ones that best match the current job offer. Add skills that put the brakes on the hiring-manager’s busy pace. Browse jobs boards and training sites to get ideas.

If you need more information, you should also read: Do you have any questions on how to make a customer service specialist resume? Give us a shout in the comments section!

Resume Writing Tips The least you need to know about writing a resume. This page is designed for undergraduate students from all kinds of majors and provides introductory advice on how to write a resume. The word 'resume' comes from the French for 'to summarize,' which is the purpose of a resume: to summarize your education and experience for your potential employer in a way that positions you as a good candidate for the job. Prospective employers may receive hundreds of resumes for any one job, and their time is limited. Therefore, you want to make sure that your resume will help you stand out among all the other applicants as a good fit for the position by tailoring the information you include to your audience and to the position description. Your integrity is important, so make sure that anything you include on your resume is accurate and will stand up to questioning in an interview.

Everyone wonders about how long a resume should be. The usual advice is that, for a current undergraduate student or someone just finishing an undergraduate degree, usually one page is enough. As you accumulate more experience your resume will get longer. We recommend asking a career advisor, professor, or professional in your field about the appropriate resume length. In fact, you should consult with faculty and career advisors in your field no matter what, but here are some basic principles designed to help you get started. Click on the links below to be taken directly to a certain section of the page, or scroll down to read about all of our tips. Types of resumes There are three different kinds of resumes: chronological, skills-based, and a combination of the two.

Each type serves its own purpose as explained below. Chronological The chronological resume lists past and present experiences in reverse chronological order.

Present experience is usually listed first, using present tense verbs, then all other experience is listed in reverse chronological order using past tense verbs. This is by far the most common type of resume.

Skills-based Skills-based resumes base resume sections around specific skills related to the job. For instance, if you are applying for a teaching job and you have relevant teaching experience, plus other work experience unrelated to teaching that would make you a good fit for the job, you might include a section on 'Teaching Experience' and a section on 'Other Work Experience.'

This method helps clearly highlight relevant experience using section titles in addition to job descriptions, and is a great way to pull out. Skills-based resumes can also allow you to combine related work and other experience through the skills-based headings.

In the above example involving a resume for teaching, you might list your extracurricular tutoring experience in the 'Teaching Experience' section instead of in the 'Other Experience' section of a skills-based resume. Skills-based resumes prioritize experience description order based on relevance to the job, rather than chronology.

Use a skills-based resume if your previous job experience does not necessarily fit with the job you are applying for. The sections labeled with skills will help show your employer how your past experience is relevant to the job. Combined The combination resume is the type of resume we most commonly see in the Writing Center. Combination resumes might include some skills-based headings, but list experience in each section in reverse chronological order. Combination resumes allow you to show your audience your recent relevant experience, while also taking advantage of, which is good for online resumes that might be found via search engines. Sections to include Your resume should be divided into clearly labeled sections that allow your prospective employer to skim through and learn about your relevant experience.

The tables below explain the required and possible sections you can have in your resume. These are just some of the possible sections. There may be others specific to your field, or others that reflect your strengths and that are relevant for a particular job, so make sure to get advice from advisors, faculty and professionals about what sections to include.

Required Sections Section Name Details Contact Information This section should be at the top of your page and include your name, your phone number, your address, and your email. See to get a sense of what this section should look like.

Education Starting with college, include which school you are attending, your major, your degree type, and your expected degree year. Only include your GPA if it will impress your employer (above a 3.4 on a four-point scale is a good rule of thumb).

Work Experience This is the heart of your resume. Include your job title, your employer, the time span you worked, and the location where you worked. Use your and to describe work experience in bullet points with two to three bullets under each job. Use present tense verbs for current jobs and past tense verbs for past jobs. Honors and Awards An honors and awards section highlights that you have been recognized as exceptional in an area relevant to your job. The section should come close to the beginning of your resume and include the name of the award and the year received.

Optional Sections Section Name Details Other Experience This section is a space to describe community service or other extracurricular experience that might be relevant to the job. As with the 'Work Experience' section, include your title (for some this may just be 'Member'), the organization name, the time span you were involved, and where the activity was located. Choose which activities you include based on what might be of interest to your potential employer. Any organization where you’ve had a leadership positions, for example, is a good experience to include in this section. Objective The objective is a sentence included at the very beginning of your resume, right after your contact information, that states your goals in submitting the resume. Since objectives frequently repeat job titles or descriptions, which are likely included elsewhere in your application, not everyone agrees about whether you should include an objective statement. We recommend consulting with someone in your field about whether to include this section in your resume.

Languages This section includes a list of the languages you know and your level of knowledge (Beginner, Intermediate, Advanced, Fluent). If you speak an uncommon language (e.g. Swahili or Finnish), including languages can help make you more memorable compared to other candidates. If you speak Spanish, for example, your employer might find that especially valuable, particularly if the job would have you working with people in Spanish-speaking areas. Technical Skills Technical skills include any specialized computer skills you may have that could be relevant to the job. You can either list them with bullet points or list them with commas, if you need to save space. If you know the job requires you to use specialized software or hardware, be sure to include this section.

Certifications Usually, this section comes towards the beginning of your resume under the 'Education' section and includes any field-specific certifications you may have along with the year you obtained them. For example, if you are applying for a job as a Project Manager and have a PMP (Project Management Professional) certification, you would want to include a certification section because it shows you have pursued this field beyond your basic education. Aim for breadth, not depth You want to demonstrate to your prospective employer within the limited space you have that you have a variety of skills.

So, if you have had similar jobs, choose different skills to highlight under each job heading. For example, if you have two food service jobs on your resume and are applying to a non-food related customer service job, instead of casting your job as 'Managed orders from 15-20 tables' under each heading, you could highlight your managing under one job and highlight a different aspect of food service—say, collaborating with other staff members—under the other job heading. Make your choice based on which job involved more managing (perhaps you managed only 10 tables at your other food service job) and which involved more collaboration.

An exception to this rule is if you are applying for a field-specific job in which you have much experience. Then, you use the repetition of the field-specific verb to emphasize the amount of experience you have in that field. Use active verbs Use active verbs in a telegraphic (verb first) style to describe the responsibilities you had in a particular job.

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It’s important that you never exaggerate or overclaim your role, but you want to describe the work you’ve done in a way that demonstrates that you have taken responsibility and been a leader in the past. So, when you can, try to use an active verb that shows you taking an action. For example, 'helped' and 'assisted' are both active verbs, but they frequently fail to portray the applicant as an actor. Instead of 'Helped my advisor research.' Consider 'Researched.' Or 'Collaborated with my advisor to research.'

The revised verbs 'researched' and 'collaborated' portray you as an actor. However, make your active verb choices based on the skills required for your job or in the job description. If the word assist has a specific technical meaning in your field, then you would want to use that verb on your resume.

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Use keywords drawn from the job description One important strategy for attracting the interest of an employer is to try to include in your resume, whenever possible, some of the keywords from the job description you are applying for. Many employers use search engines to find candidates with resumes containing certain keywords. Even if you submit a resume directly to a prospective employer, your audience will likely glance over the document, scanning it for certain keywords from the job description. When you are tailoring your resume to fit a specific job, make sure you spend some time identifying the keywords in the job description, which include specific skills or tasks the job requires. We also recommend consulting with someone in your field about keywords in your specific area.

Then, when possible, make sure to include those keywords in your resume. Quantify, when appropriate It's common advice to include quantitative measures or information on resumes, but, as with all other information included on your resume, you have to make a choice based on whether quantifying will help you stand out as a better candidate for the job than you would have seemed had you not quantified. If you had leadership or management responsibilities, how many employees or volunteers did you supervise? If you handled investments, how many assets did you manage? For example, if you are applying to work as a lab assistant and managed a cash register at the local movie theatre, you don’t need to include that the cash register contained $200, because your job at the movie theatre would not have changed depending on the amount of money in the cash register, and you likely won’t be managing money as a lab assistant. However, if you are applying for a teaching job, you want to include the number of students in each class you have taught in the past, because teaching three students is very different from teaching twenty students.

While the amount of money in the cash drawer at the movies doesn’t emphasize your skill at the job, the number of students in your class highlights your teaching ability. Formatting With a resume, formatting is part of what makes it easy for a potential employer to scan the document. Therefore, ensure your formatting makes your resume easy to read, rather than trying to make it stand out by calling attention to the formatting. Here are some good rules of thumb for resume formatting:. Include 2-3 descriptions of relevant experience in single line bullet pointsafter each job title using your.

The more concisely you state your experience, the more impact that experience will have on your audience. Limiting yourself to two or three single line (or at most two line) bullet points under each job also makes it easy for your audience to scan down the bullets to see what you’ve done in the past.

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Choose an easy-to-read font like Times New Roman or Arial, rather than a font with odd flourishes. You want your resume to stand out because of its content, not because of you’ve chosen a strange font.

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Font size should be at least 11 and no larger than 12. Any smaller, and your audience will have a difficult time reading the text. Use space wisely. If you have a lot of experience relevant to the job you are applying for, do what you can to fit it in. Consider decreasing the font size in the white spaces between sections or thinning some other sections of your resume.

No matter what, do not try to jam too much onto a page by using smaller margins. If you don’t have much work experience yet, rather than increasing the size of the font or including more white space, consider adding an additional section on non-work experience or skills that might be relevant to the job, such as your experience leading an extracurricular club or a section on your technical skills. See our advice on for more information on optional sections. Standard margins are 1 inch all around. Make sure there is enough white space and that you don’t fill the page so fully that your document becomes difficult to read or unappealing.

Get feedback As with all writing, a resume will benefit from revision based on feedback from multiple audiences. If you are a UW-Madison student, you have many great resources available to you. Letters and Sciences students have the, Engineers have, Nursing students have the, students in Education have, Pharmacy students have, and Business students have access to the. For individual feedback on a draft resume, these offices are a great resource, but we also recommend you consult with professors who know your field. Additionally, if you are a student at UW-Madison, the Writing Center would be happy to give you a writing teacher’s feedback on a resume draft. We see many resumes from all kinds of students in the Writing Center, and our instructors will help you fit your resume to your particular audience based on the job description you provide. To make an appointment, call or and hear from an instructor within 3 business days.

You can also work with us on a first come first served basis via Skype or at one of our satellites. To learn more about our various services, see. Sample resumes Click on the examples below to view sample resumes in PDF format. ( Economics major applying for a job at a medical software company). ( Kineseology major applying for a graduate assistantship in the field). ( Engineering major applying for an internship in nuclear engineering).

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